Contoh Surat Balasan Komplain dalam Bahasa Inggris

29 November 2011

To

Nadhilah Avissa

Director of Express Way Logistic Company

Ariefrate No. 45

Makassar, South Sulawesi

90222

Dear Madam,

We would like to thank you for informing us that the goods that we have sent to you have some problems. While we cannot give you an explanation now, we can promise you that we are looking into the matter and will write to you again shortly.

It is unusual for these types of error to arise, and all of the goods are in trouble, but the problem has now been dealt with. The reason for the troubles in these units you complained about was due to fault of manufacturing processes in production. This is being corrected at the moment and you will be completely satisfied with the replacement units we will be sending you in the next few weeks.

We are really sorry for this unpleasant situation. Thank you very much.

Yours Faithfully.

Kaitlyn Moss

Stock and Storage Manager

KM/hw

Contoh Surat Komplain dalam Bahasa Inggris

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28 November 2011

To

Mrs. Kaitlyn Moss

Stock and Storage Manager

Munchberry Electronic Shop

Massachusetts 900, Lot 10

San Diego, CA 10231

U.S.A

Dear Madam,

            I am writing to complain about the goods that I have received on November 26 2011. The goods have some problems as listed below:

NO.	GOODS	PROBLEMS
1 2 3	Refrigerator VCD Player Printer	It can’t be cold and the lamp of the freezer is off The disc cannot be read It can’t print out many documents and the cartridge is leak

            The mistake must be corrected as soon as possible. The best solution would be for me to return the broken goods to you, portage and packing forward.

            Thank you for your attention.

                                                                                                               Yours Sincerely,

                                                                                                               Nadhilah Avissa

                                                                                                               Director

NA/yr